How can we help?

Yes. The I'M SAFE app is available on both iPhone (App Store) and Android (Google Play).

Yes. The I'M SAFE app can be used on its own for features that do not depend on a paired SOS Tag.

A Bubble is an invite-only group for family or friends. Each member chooses when to share. Sharing is separate for each Bubble; phone permission alone does not turn it on.

Fake Call plays a simulated incoming call so you have a reason to step away. Nobody is actually calling and it does not alert your Bubble. Fake Call is Android only.

Vault keeps notes, selected photos, files and deliberate foreground audio records behind device authentication in local storage on your own device. It is a Plus feature for eligible Plus accounts on iPhone and Android, and it is never shared with your Bubble.

The I'M SAFE app is available on the Apple App Store and Google Play using the links below.

First, check that your app is updated to the latest version and that required permissions are granted. If the issue persists, contact support with your device model, operating system version, app version and a description of the problem.

No. SOS Tags require a compatible smartphone running the I'M SAFE app to function.

Yes. Bluetooth must be enabled on your smartphone for the SOS Tag to communicate with the app.

The I'M SAFE app, available on iPhone and Android.

Enable the permissions requested by the I'M SAFE app during setup, including Bluetooth. Follow the in-app prompts on your device.

Install the I’M SAFE app, grant required permissions and follow the pairing steps. Check Bluetooth, battery and connection. Agree any SOS test with your chosen recipients beforehand; an alert does not guarantee a response.

No. SOS Tags do not automatically contact emergency services. In an emergency, always call your local emergency number directly.

No. Personal Alarms are standalone devices and do not require the I'M SAFE app.

No. Personal Alarms do not require Bluetooth or a smartphone. They operate on their own.

No. Personal Alarms produce a loud local siren to draw attention. They do not automatically notify trusted contacts.

Activation follows the instructions supplied with your specific product. Read the included product instructions and test the device on receipt.

Available colours are shown as live variants on each Personal Alarm product page. Availability may change over time.

No. Personal Alarms do not contact emergency services. In an emergency, always call your local emergency number directly.

Products are purchased through the I'M SAFE website.

Payment is handled through Shopify-hosted checkout. Available payment methods are shown to you at checkout.

Checkout is hosted by Shopify, which manages payment processing on its secure platform.

Where a product is available in multiple colours, options appear as live variants on the product page and at checkout.

Availability is shown on each product page and reflects live stock. If a variant is unavailable, it will be indicated on the product page.

Contact support as soon as possible if you need to change an order. Changes cannot always be guaranteed once an order has been placed.

Yes. Colleges, schools, workplaces, NGOs, event organisers, community programmes and institutional buyers can submit a bulk-order enquiry.

Minimum quantities are confirmed after we review your enquiry, based on the products and use case you describe.

Bulk pricing is not published on the website. Pricing is shared after your enquiry is reviewed.

Yes. Describe your use case in the bulk-order enquiry form and we will suggest suitable products.

Colour selection for bulk orders depends on the products chosen and current stock. Mention your preferences in your enquiry.

We ship across India and internationally. Delivery availability for your address is confirmed at checkout.

Orders inside India are dispatched within 3 working days. International orders are dispatched within 2 working weeks. Delivery time after dispatch depends on your courier and destination.

Tracking details are shared by email once your order is dispatched. If you have not received tracking information, contact support with your order number.

Shipping is a flat ₹99 per order inside India. International shipping charges are calculated at checkout based on the destination.

No. I'M SAFE website orders are currently prepaid only. Cash on Delivery (COD) and Partial COD are not available. You can use the secure online payment methods shown at checkout.

Contact support with your order number and delivery address. We will look into the status of your shipment.

Returns are accepted within 7 days of delivery for manufacturing defects only. Change of mind, wear-and-tear, accidental damage and misuse are not eligible.

Contact support within 7 days of delivery with your order number and photographs of the damaged item and packaging so we can help.

Yes. Every I'M SAFE device is covered by a 1-year limited warranty against manufacturing defects only, from the date of delivery.

Email support with your order number, the product name, a description of the issue and any relevant photos or videos.

For verified manufacturing defects reported within the return window we cover return shipping. Return-shipping arrangements are confirmed by support before you send anything back.

Email support@imsafe.app or use the contact page. We will respond as soon as possible.

Include your order number, the product name, a description of the issue and any photos or videos that help show the problem.

Include your device model, operating system version, app version, the feature affected and steps to reproduce the issue.

WhatsApp support is not listed at this time. Please use email or the contact page.

Install the I’M SAFE app, grant required permissions and follow the pairing steps. Check Bluetooth, battery and connection. Agree any SOS test with your chosen recipients beforehand; an alert does not guarantee a response.

No device or app can guarantee protection or replace emergency services. In an emergency, always call your local emergency number.

Personal Alarms are standalone devices that sound a loud local siren when activated - they do not need a phone, app or Bluetooth. SOS Tags are Bluetooth safety tags that pair with the I'M SAFE app on a compatible smartphone to trigger in-app actions.

Personal Alarms work without a smartphone. They are standalone devices that produce a local siren when activated.

SOS Tags require the I'M SAFE app on a compatible smartphone with Bluetooth and the relevant permissions enabled.

Use the product comparison page to see features side by side, or browse categories on the shop to view current options.

Bundles combine multiple devices in one purchase and can suit households or shared use. Review each bundle's contents on its product page before ordering.