At a glance
- Report manufacturing defects within 7 days of delivery.
- Change of mind and normal wear are not eligible.
- Wait for support’s instructions before returning anything.
Eligibility and return window
Report the issue within 7 days of delivery. Returns cover manufacturing defects only. Requests after this window may not be eligible for a return, replacement or refund.
What isn’t covered
- Change of mind or ordering the wrong variant.
- Normal wear and tear.
- Accidental damage, misuse or unauthorised modification.
Product condition
Return the device with all original accessories and packaging where possible. Do not ship it back until support confirms the next steps.
Wrong, damaged or defective items
If you receive the wrong item, it arrives damaged, or you find a defect within the return window, contact support with your order number and clear photos of the item and packaging.
How to request a return
- Contact support within 7 days of delivery.
- Share your order number, product and variant, and a short description. Provide photos or a short video when reasonably requested.
- Wait for approved return instructions before shipping.
- We inspect the item and confirm the applicable resolution.
Inspection and approval
Returned items are inspected against the reported issue. Not every request qualifies. We share the inspection outcome before issuing an approved refund or replacement.
Refunds and shipping costs
Approved refunds use the original payment method or follow the applicable app store rules. Bank and payment-gateway timelines apply after the refund is initiated.
For verified manufacturing defects reported within the return window, support confirms return-shipping arrangements before you send the item back.
Order cancellations
Hardware orders may be cancelled before dispatch only. Contact support as soon as possible if you need to cancel.