At a glance
- One-year limited warranty from the date of delivery.
- Covers manufacturing defects.
- Keep your order number and proof of purchase.
What’s covered
All I’M SAFE Personal Alarms and BLE SOS Tags purchased through the official store are covered by a one-year limited warranty from delivery.
- Manufacturing defects present at delivery.
- Component failures under normal, intended use during the warranty period.
What isn’t covered
- Accidental damage.
- Misuse or use outside the intended purpose.
- Normal wear and tear.
- Unauthorised modification or attempted repair.
- Loss or theft.
Battery and charging issues
Performance varies with use and age. Genuine defects reported within the warranty period are assessed case by case. Normal battery degradation is not covered.
Physical and water damage
Damage from drops or impact is not covered. An IP rating, such as Tag Pro’s IP67 rating, describes lab-tested resistance under specific conditions. It does not automatically cover all water damage.
Proof of purchase
Keep your store order number and the email address used at checkout. Proof of purchase is required for a claim.
How to make a claim
- Share your order number, product name and variant.
- Describe the issue and when it started.
- Send photos or a short video when reasonably requested.
- For Tags, include phone model, OS and app versions, Bluetooth status and required permissions.
What happens next
We review the information and share the next steps for your device. Wait for our reply before shipping anything back; the issue may be resolvable without a return.
Shipping costs
For verified warranty claims, support confirms return-shipping arrangements before you send the item. Shipping for issues outside warranty coverage is the customer’s responsibility.