At a glance
- Contact support before sending anything back.
- No general change-of-mind returns, except where required by law.
- Your rights under applicable consumer law are preserved.
Change of mind
We do not generally accept returns or exchanges because you changed your mind, ordered the wrong item or no longer require the product, except where required by applicable law.
Faulty, damaged or incorrect items
If your product arrives damaged, is faulty, is unsafe, is materially different from its description, or you receive an incorrect item, contact us as soon as reasonably possible.
Contact us before returning
Contact support@imsafe.app before sending any product back. Do not return products to the Adelaide office or any India address unless we provide written return instructions.
What we may need
- Order number
- Description of the issue
- Photographs or video where reasonably required
- Product serial number or identifying details where applicable
- Proof of purchase
Assessment and remedies
I'M SAFE may reasonably assess the product and the reported issue before confirming a remedy.
Depending on the nature of the issue and applicable consumer law, the available remedy may include repair, replacement or refund.
Return shipping
If a fault claim is accepted and the product must be returned, we will provide return instructions and cover reasonable return-shipping costs where required.
How refunds are processed
Approved refunds are issued through the original payment method. Because International checkout may be processed in INR, the refund may also be processed in INR. Currency-conversion differences or bank fees are determined by the customer's bank or payment provider.
Your consumer rights
Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under applicable consumer law.
For Australian customers, rights under the Australian Consumer Law may also apply.