Terms & Conditions

1. Company

The International I’M SAFE website and product experience is operated by I'M SAFE Australia Pty Ltd, 322 King William Street, Adelaide SA 5000, Australia (ABN 33 644 832 404).

2. Use of the website, app and services

• You must use the website, app and products lawfully.
• You must not misuse, interfere with, reverse engineer or attempt unauthorised access to our services.
• Features may be updated, changed or withdrawn where reasonably required.

3. Orders

• Product availability is not guaranteed until an order is accepted.
• We may cancel or refuse an order where there is a pricing error, availability issue, suspected fraud or an inability to fulfil the order.
• You must provide accurate contact, delivery and payment details.

4. Pricing and payment

• International product prices are displayed in USD for convenience.
• Checkout and payment may be processed in INR through our payment provider.
• Your bank or payment provider may apply its own exchange rate or foreign-transaction fee.
• All orders are prepaid. Cash on Delivery and partial Cash on Delivery are not available for International orders.

5. Shipping

• International orders are currently fulfilled and dispatched from India.
• Estimated delivery is 7-30 business days after dispatch.
• Delivery timing is an estimate and may be affected by customs, carriers, remote delivery locations, public holidays or other circumstances outside our reasonable control.
• Where available, tracking details are shared after your order is dispatched.

For full shipping information, see our Shipping page.

6. Returns and warranty

Returns are handled under our Returns & Refunds Policy. Product warranty is described in our Warranty page.

7. Safety and app limitations

• I'M SAFE is not a police, ambulance, security or emergency-response service.
• The app and devices cannot guarantee personal safety or prevent every incident.
• SOS, location and communication features depend on the phone, permissions, battery, internet or mobile network, device compatibility and third-party service availability.
• Contact your local emergency services when immediate professional assistance is required.
• You are responsible for using any recording features lawfully in your location.

7a. SOS audio and photo capture

After you deliberately activate SOS, and only if you previously allowed the microphone or camera permission, the app can capture short audio segments and photos while SOS is active.

• Capture happens only after a deliberate SOS activation and only with the permissions you already granted.
• Captured audio segments and photos are uploaded to private cloud storage held for your account.
• They can be viewed by you and by eligible SOS recipients through authenticated, time-limited access.
• You can withdraw the microphone or camera permission at any time in your device settings.

Capture depends on permissions, the device and network conditions, so it may be partial or unavailable. It is not a covert feature and it is not a monitoring or emergency-response service.

7b. Account deletion and your content

You can delete your account in the app at Settings → Account → Account actions → Delete account, or by emailing support@imsafe.app from the address on your account.

Server-side deletion removes the Bubble Chat messages and Community contributions you authored, except records we are legally required to retain. Copies already cached on another member's device may take a normal sync or refresh to disappear, and deleted content is no longer served after deletion.

Uninstalling the app or signing out is not account deletion, and deleting your account does not by itself cancel an Apple or Google subscription. Cancel a subscription in the store account that pays for it.

Full steps and consequences are set out on Delete your account.

8. Liability

• Our services are provided subject to applicable law.
• I'M SAFE is not responsible for delays, failures or inaccuracies caused by networks, devices, third-party services, incorrect user-supplied information or circumstances outside our reasonable control.
• Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

9. Governing law

These Terms are governed by the laws of South Australia, Australia, subject to any mandatory rights available under applicable local law.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of the website, app or products after an update means you accept the updated Terms.

11. Contact

For any questions about these Terms, contact support@imsafe.app.