At a glance
- Covers faults in materials or workmanship under normal, intended use.
- Contact support before returning a product.
- This warranty does not replace your consumer rights.
What’s covered
I’M SAFE devices include a one-year limited warranty from the date of delivery. It covers faults in materials or workmanship that arise during normal, intended use within this period.
What is not generally covered
- Accidental damage.
- Misuse or use outside the product’s intended purpose.
- Unauthorised alteration or attempted repair.
- Improper storage or handling.
- Normal wear and tear.
- Damage caused by use contrary to the instructions.
Contact us first
Email support@imsafe.app before sending any product back. Do not ship a product without written return instructions.
What we may ask for
- Order number and proof of purchase.
- A clear description of the issue.
- Photos or a short video.
- Product name, variant or serial details where applicable.
Assessment and return instructions
After reviewing your claim, we provide the next steps. If a return is required, we send return instructions. Approved fault-related return shipping is handled according to those instructions.
Available remedies
Depending on the nature of the issue, the available remedy may include repair, replacement or refund.
Your consumer rights
This warranty does not exclude or replace rights or remedies that cannot lawfully be excluded under applicable consumer law.