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Yes. The I'M SAFE app is available on both iPhone (App Store) and Android (Google Play).

Yes. The I'M SAFE app can be used on its own for features that do not depend on a paired SOS Tag.

A Bubble is an invite-only group for family or friends. Each member chooses when to share. Sharing is separate for each Bubble; phone permission alone does not turn it on.

Fake Call plays a simulated incoming call so you have a reason to step away. Nobody is actually calling and it does not alert your Bubble. Fake Call is Android only.

Vault keeps your selected notes, photos, files and deliberate foreground recordings encrypted on iPhone and Android, behind device authentication and separate from your Bubble. Optional encrypted backup and recovery are available; keep your Recovery Key safe. Eligible Plus access lets you add records. Existing records remain available if Plus ends. Copies you export leave Vault protection.

Weather near you, right on your Bubble map. It is one of the things people check every day, so it is included for everyone and sits right at the front: one tap on the weather pill shows the hours ahead for your area. Weather asks for your permission once and only ever sends an approximate area, never an exact position. You can turn weather off in Settings > Permissions or the weather panel.

On your carried iPhone or Android phone, open Share live location. Keep sharing enabled, choose 1, 3 or 7 hours and create the link after a fresh location is confirmed. Send it privately: anyone holding or forwarded the link can view it. The recipient sees your first name and available current location, with update time and expiry, not your Bubbles, history or other people. A recipient can view in a browser without an account.

Stop sharing this link immediately ends access for everyone holding it. I’m safe · end sharing gives that specific ending instead. Expiry says the link ended and removes the map; it never confirms that you are safe or have arrived. Turning off all sharing revokes links, and making a new link replaces the old one. Only the phone that created a link can resend it.

When the original supported link opens in the installed I’M SAFE app, it appears as a temporary Bubble for the person sharing. It lasts for that link’s lifetime, does not join their private groups and shows no history or other people. App opening depends on the device’s supported-link settings. A browser download button does not transfer the link automatically: open the original link again after installing.

Yes, as a viewing companion. Sign into the same account as your carried phone to see Bubbles, maps, Chat and settings in a larger layout. Your phone supplies the account’s location. Start SOS, Journeys and new live-location links on the phone. A tablet can view and stop an existing link, but cannot create one. Vault and Tag controls stay on the phone. iPad needs iPadOS16.4 or later; Android tablet availability depends on supported hardware and its store.

Install I’M SAFE on your paired Apple Watch or supported Wear OS watch, sign into the phone app, then open watch setup on the phone and follow the pairing steps. Keep the Apple Watch app open and reachable during pairing; Wear OS uses its companion listener. Keep the phone link working. The complication or tile opens the SOS screen and sends nothing by itself. Hold SOS to begin its five-second countdown, with a cancel option. A Journey starts on the phone; the watch can view or end it and extend a timed Journey. Apple Watch needs watchOS10 or later; Wear OS needs Android11/API30 or later.

After setting up a Bubble, add the I’M SAFE People widget through your phone’s home-screen widget picker. It shows people and update times. Refresh depends on the operating system, connection and app state. Cached information may remain while offline, but that is not continued live sharing. People widgets do not start SOS. Enable Live Activities on iPhone for Journey progress; compatible iPhones also use Dynamic Island. Android uses its own Journey notification.

Read the update time before treating a marker as current. Connectivity, background permissions, battery and phone settings affect new updates. Last-known information is not proof of someone’s present position. Approximate or rough information has lower accuracy; it should not be read as an exact position. Being offline does not mean the app continues sending live updates.

Nudge requests a fresh location from a Bubble member. Their sharing and privacy choices still apply, and it does not guarantee a response or new position. Ring is an optional request that depends on the recipient enabling it, their permissions and connection. It is off by default and respects blocking. Neither is SOS or a substitute for contacting someone directly in an emergency.

Opening the SOS screen lets you review selected eligible Bubbles and recording options. Start SOS begins a five-second cancellation countdown. The app then attempts to send; it shows active only after server acceptance. Acceptance does not prove a contact received, read or can respond. I’M SAFE does not contact emergency services.

Open Manage Bubble to mute one Bubble. Mute silences ordinary Chat, mentions, Zone events, driving/speed and Journey notifications while retaining Activity. SOS, Ring, Nudge, help replies and safety alerts for prolonged stops, missing Journey location and low battery remain enabled. You can unmute the Bubble at any time.

The I'M SAFE app is available on the Apple App Store and Google Play using the links below.

First, check that your app is updated to the latest version and that required permissions are granted. If the issue persists, contact support with your device model, operating system version, app version and a description of the problem.

No. SOS Tags require a compatible smartphone running the I'M SAFE app to function.

Yes. Bluetooth must be enabled on your smartphone for the SOS Tag to communicate with the app.

The I'M SAFE app, available on iPhone and Android.

Enable the permissions requested by the I'M SAFE app during setup, including Bluetooth. Follow the in-app prompts on your device.

Install the I’M SAFE app, grant required permissions and follow the pairing steps. Check Bluetooth, battery and connection. Agree any SOS test with your chosen recipients beforehand; an alert does not guarantee a response.

No. SOS Tags do not automatically contact emergency services. In an emergency, always call your local emergency number directly.

No. Personal Alarms are standalone devices and do not require the I'M SAFE app.

No. Personal Alarms do not require Bluetooth or a smartphone. They operate on their own.

No. Personal Alarms produce a loud local siren to draw attention. They do not automatically notify trusted contacts.

Activation follows the instructions supplied with your specific product. Read the included product instructions and test the device on receipt.

Available colours are shown as live variants on each Personal Alarm product page. Availability may change over time.

No. Personal Alarms do not contact emergency services. In an emergency, always call your local emergency number directly.

Contact support as soon as possible if you need to change an order. Changes cannot always be guaranteed once an order has been placed.

Yes. Colleges, schools, workplaces, NGOs, event organisers, community programmes and institutional buyers can submit a bulk-order enquiry.

Minimum quantities are confirmed after we review your enquiry, based on the products and use case you describe.

Bulk pricing is not published on the website. Pricing is shared after your enquiry is reviewed.

Yes. Describe your use case in the bulk-order enquiry form and we will suggest suitable products.

Colour selection for bulk orders depends on the products chosen and current stock. Mention your preferences in your enquiry.

Send a bulk enquiry through the Shop page. International individual retail checkout is not offered. We confirm quantities, availability, shipping and an INR quote before you decide. Orders are dispatched from India; destination duties and taxes are your responsibility.

Tell us your required devices, quantities and preferred colours in your bulk enquiry. Support confirms stock, payment arrangements and the final quote before an order is accepted. App availability does not establish international device availability.

Where tracking is available, details are shared by email after dispatch. Contact support with your order number if you need help.

Contact support with your order number and delivery address. We will look into the status of your shipment.

International physical device orders are by bulk enquiry only. Individual retail checkout is not available for international orders. Submit a bulk enquiry for a quote; orders are dispatched from India and estimated delivery is 7-30 business days.

International orders are fulfilled and dispatched from India.

Bulk enquiry quotes are provided in INR. Your bank or payment provider may apply its own exchange rate or fees.

The customer is responsible for any import duties, taxes or customs charges imposed by the destination country. These are not included in the quoted price.

No. All orders are prepaid. Cash on Delivery (COD) and Partial COD are not available.

Every I’M SAFE device includes a one-year limited warranty from delivery for faults in materials or workmanship under normal, intended use. It does not replace rights that cannot lawfully be excluded under consumer law.

Email support with your order number, the product name, a description of the issue and any relevant photos or videos.

If a fault claim is accepted and the product must be returned, we provide return instructions and cover reasonable return-shipping costs where required. Contact support before returning anything.

We do not generally accept returns for change of mind. If your item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer law, contact support@imsafe.app before returning it.

Contact support@imsafe.app with your order number and details of the issue. We may request photographs, video or other information so we can assess the claim and provide an appropriate remedy.

Email support@imsafe.app or use the contact page. We will respond as soon as possible.

Include your order number, the product name, a description of the issue and any photos or videos that help show the problem.

Include your device model, operating system version, app version, the feature affected and steps to reproduce the issue.

WhatsApp support is not listed at this time. Please use email or the contact page.

Install the I’M SAFE app, grant required permissions and follow the pairing steps. Check Bluetooth, battery and connection. Agree any SOS test with your chosen recipients beforehand; an alert does not guarantee a response.

No device or app can guarantee protection or replace emergency services. In an emergency, always call your local emergency number.

Personal Alarms are standalone devices that sound a loud local siren when activated - they do not need a phone, app or Bluetooth. SOS Tags are Bluetooth safety tags that pair with the I'M SAFE app on a compatible smartphone to trigger in-app actions.

Personal Alarms work without a smartphone. They are standalone devices that produce a local siren when activated.

SOS Tags require the I'M SAFE app on a compatible smartphone with Bluetooth and the relevant permissions enabled.

Use the product comparison page to see features side by side, or browse categories on the shop to view current options.

Bundles combine multiple devices in one purchase and can suit households or shared use. Review each bundle's contents on its product page before ordering.