Export what you need first.
After server-side deletion succeeds, the signed-in account’s local Vault is removed from that iPhone. Export anything you want to keep before requesting deletion. Exported copies leave Vault protection.
Delete from inside the app
The quickest route is Settings → Account → Account actions → Delete account.
Follow the prompts and confirm. The app explains what will be removed before deletion.
Request deletion by email
If you cannot open the app, email support@imsafe.app from the address on your account. You do not need to reinstall the app.
- Include the email address or phone number your account uses.
- Clearly say you want the account deleted, not just the app removed.
- If you cannot email from the account address, explain what helps us verify the account is yours.
Do not send passwords, OTPs or full payment-card details.
Identity verification
We verify that the request comes from the account holder before deleting anything. If we cannot establish ownership, we will not act on the request.
Our reply explains the completion and retention outcome for your account, including anything we are required to keep.
What deletion removes
An in-app deletion request immediately closes access and deletes your application account and database records. A durable cleanup job then removes associated provider-held data:
- Firebase sign-in identity.
- Profile media.
- SOS audio and photo media, including stored object versions.
- Legacy stored media from earlier app versions.
- Raw analytics records linked to you as an identified subject.
- Bubble data and Bubble Chat you authored.
- Ask for Help data, where applicable.
- Account-linked Community saved items and content you authored.
If a provider is temporarily unavailable, cleanup retries automatically. Not every external deletion happens instantly.
Server-side deletion removes authored Bubble Chat messages and Community contributions except legally required records. Copies cached on another member’s device may take a normal sync or refresh to disappear. Deleted content is no longer served after deletion.
Once server-side deletion succeeds, the signed-in account’s local Vault is removed from that iPhone. Content other people created is not deleted with your account.
Timing and retention
Completion is normally prompt and may take up to 30 days where needed. Information is kept longer only where legally required or necessary for security, fraud prevention, disputes, or establishing, exercising or defending legal rights.
Deidentified aggregate analytics that no longer identify you or link back to you may remain. Retained records are limited to the obligation and are not used to keep the account running.
Deleting the app isn’t deleting your account
- Uninstalling the app leaves your account in place.
- Signing out leaves your account in place.
- Account deletion does not by itself cancel an Apple or Google subscription.
- Cancel Plus in the Apple or Google account that pays for it. Cancelling a subscription does not delete your account either.
Not sure you need deletion?
Email support@imsafe.app and tell us what you want to change. Leaving a Bubble or turning off a feature may be enough.
Privacy and contact details
Privacy Policy · Your privacy choices · Published account-deletion policy
Support: support@imsafe.app. Grievance or escalations: info@imsafe.app.
Published policy contact: M/s. Free2Live Tech Solutions Private Limited, No. 11/6, Thiruvalluvar Nagar, Alandur, Chennai – 600016, Tamil Nadu, India.
Policy last updated: 1 September 2026.