I’M SAFE Terms of Use

One-page summary

• I’M SAFE helps people coordinate in private Bubbles, share location, communicate and use practical safety tools. Availability depends on country, device, permissions, plan and release version.
• It is not an emergency service. Call 112 in India or 000 in Australia in an emergency. We do not guarantee location accuracy, detection of danger or crashes, alert delivery, a contact’s response or rescue.
• Use the service only with appropriate permission. Stalking, coercion, covert tracking, unlawful recording, impersonation and abusive alerts are prohibited and can lead to termination.
• Accounts are available from age 13; registration uses your own age declaration, not verified age. People under 13 cannot register.
• Steps are currently shared automatically with Bubble members when sensor access is available; Plus Bubble driving summaries follow location-sharing permissions. Agreeing to these Terms does not replace consent required for this sharing.
• Ask for Help is India-only for eligible women and girls aged 13 or over, handled by authorised staff, and is not emergency or professional care. Discreet controls cannot guarantee secrecy.
• Protect your Vault Recovery Key. We cannot decrypt an inaccessible backup without it. Export only to destinations you trust.
• Supported Plus subscriptions renew through the purchasing store unless cancelled there. Gift Plus is a separate, nonrenewing purchase. Account deletion does not cancel billing. Android checkout is not currently available in the current product.
• Australian Consumer Law guarantees and other mandatory consumer rights remain intact. Store refund procedures do not remove remedies against the responsible supplier.
• Contact support@imsafe.app for service requests and info@imsafe.app for grievances. Indian and Australian law/venue provisions appear below and preserve mandatory local rights.

1. Our agreement and responsible companies

These Terms cover the website, iOS and Android apps, Watch/Wear companions, widgets, connected products, support, Plus and Gift Plus, and test programmes. Feature-specific notices and the checkout description explain the service you choose. The Privacy Policy explains personal-information handling; agreeing to these Terms does not replace separate consent required for processing.

For India, the operator is Free2Live Tech Solutions Private Limited, No. 11/6, Thiruvalluvar Nagar, Alandur, Chennai 600016, Tamil Nadu, India. For Australia and international app operations, the published operator is I’M SAFE Australia Pty Ltd, 322 King William Street, Adelaide SA 5000, Australia, ABN 33 644 832 404. Physical-order and app-store transaction documents must identify the relevant seller and payment provider.

2. Eligibility and account security

I’M SAFE accounts are for people aged 13 and over. At registration, you declare whether you are 18 or over, aged 13 to 17, or under 13. This is your own age declaration and consent, not verified age or parental consent. We do not ask for your date of birth. People under 13 cannot register. Do not misstate your age or use another person’s account to bypass this restriction.

We do not currently offer a verified parental-consent account programme. We will introduce parental or guardian consent where applicable law requires it, including preparing for India’s relevant child-data requirements by May 2027. Eligibility does not replace any permission legally required for a particular activity.

Provide accurate information, secure your sign-in methods and device, and tell us promptly if your account is compromised. You are responsible for your deliberate actions and reasonable account security; you are not automatically liable for every unauthorised act regardless of fault. No one may demand your password or Vault Recovery Key to join a Bubble.

3. Consent, Bubbles and location

Only invite people who agree to receive the invitation. Obtain any permission required before supplying another person’s information, recording them or sharing their location. A Bubble owner, employer, partner or gift purchaser cannot consent on another capable adult’s behalf. Our own legal duties remain ours.

Members control their supported location-sharing permissions. Background location may continue after the app closes while sharing remains enabled. Trips, Journeys, Zones, place history and Travel Insights depend on those settings and the available plan. Going Private stops the relevant location sharing; it is not an all-data deletion or all-feature privacy switch. Do not infer safety, current presence or consent from an old position.

Current steps sharing is automatic across Bubbles when existing motion permission is available and has no separate switch. Driving summaries for other members of a Plus Bubble follow location sharing without a separate toggle. These Terms do not authorise overriding a person’s prior opt-out.

Battery and supported phone-status information may be shared. Existing Journey low-battery notices and the planned general Bubble notice are different features. A planned feature is not included in a promise of current availability.

4. Safety tools and their limits

SOS alerts selected eligible contacts and can share location and permitted audio/photo captures. It does not contact police, ambulance or fire services. Contacts may be unavailable, have notifications disabled or be unable to help. Never test SOS against real recipients without their prior agreement and an appropriate controlled test arrangement.

“Possible crash” means a suspected event, not a confirmed collision. Automated Plus crash alerts are not currently released. Test builds may run a counts-only trial that alerts nobody. Future availability must not be assumed from a label, trial, roadmap or subscription.

I’M SAFE is not an emergency or rescue service. It does not diagnose injuries or provide medical advice. In immediate danger call 112 in India or 000 in Australia, or the local emergency number elsewhere. Do not wait for an app response.

Location, speed, arrival/departure and driving classifications can be inaccurate, incomplete or delayed. A driver classification may represent a passenger. Alerts and recordings depend on power, connectivity, GPS, permissions, background restrictions, hardware and providers. We cannot guarantee detection, delivery, prevention of harm or rescue. These limitations do not exclude our duties of reasonable care or mandatory consumer remedies.

Use the app safely; do not interact with it while driving. Guides, Community content and helpline listings are general information and may be outdated. A map observation is not proof a place is safe.

5. Ask for Help and discreet mode

Ask for Help is available only to eligible women and girls aged 13 or over in India concerning domestic violence or abuse. It is an identified request handled by authorised, individually accountable staff, separate from Bubbles and SOS. It is not offered in Australia, is not continuously monitored for emergencies, and is not counselling, medical or legal advice.

The configured first-human-response target is 24 hours; this does not promise resolution, partner acceptance or a partner’s response time. Any partner referral needs the user’s approval of the information, partner and safe contact arrangements. A referral does not guarantee the partner’s conduct or availability, and does not remove our responsibility for our own acts.

Quick exit, hiding the tool, optional device unlock and neutral notifications offer limited discretion. They do not erase submitted requests or guarantee concealment from someone who knows the device passcode or controls the device. Only use a contact method safe for you.

A request from someone under 18 is handled as a report from a minor. Authorised staff consider safe contact, safeguarding and applicable reporting duties. We do not automatically notify Bubble members or family. We cannot promise absolute confidentiality where disclosure is required by law; any necessary disclosure is limited to the appropriate recipient and information.

6. Chat, Community and acceptable use

Bubble Chat is available to authorised members; live features may share drafts before they are sent. Saved Messages may persist beyond ordinary expiry. Community is distinct from private Bubbles and is available to eligible signed-in users currently inside Chennai, Mumbai, Bengaluru and metropolitan Adelaide. It may include public guides and local conversations and uses automated and staff moderation, including the external processing described in the Privacy Policy. Neither service is promised to be end-to-end encrypted or monitored continuously.

You must not:

• stalk, coerce, secretly track or unlawfully record another person, or bypass their privacy choice;
• misuse SOS, crash labels, Ring phone, invitations or Help to harass, intimidate or make false reports;
• publish threats, abuse, exploitation, unlawful sexual material, intimate images without consent, private identifying information, discriminatory harassment or unlawful content;
• impersonate another person, conceal the origin of harmful synthetic media or infringe someone’s rights;
• steal/share access tokens, scrape personal locations, defeat access controls, introduce malware or disrupt the service;
• use the service for unwanted marketing or force another person to join or stay in a Bubble.

You keep ownership of your content. You give us a limited, nonexclusive licence to store, transmit, display and moderate it only as needed to provide the requested service, protect users and meet lawful obligations. It does not give us a general licence to sell private content or use it for advertising. Vault’s unreadable backup design remains as described in the Privacy Policy.

Use in-app reporting where available or write to our grievance contact at info@imsafe.app. Give enough information to identify the content without unnecessarily circulating sensitive material. We may restrict content or access on reasonable grounds, explain the action where lawful and safe, and provide a review route. Applicable Indian intermediary grievance/takedown and appeal procedures are in the Privacy Policy. Automated moderation can make mistakes; it is not a guarantee that all harmful content is prevented.

7. Vault, links and device surfaces

Vault supports encrypted local records and optional end-to-end encrypted backup on both platforms. Keep the 12-word Recovery Key safe. We cannot retrieve it or decrypt an inaccessible backup without it. An unlockable local Vault may let you replace a lost key; losing both local access and the key can permanently lose access. This does not excuse our own failure to supply the service with legally required care.

You are responsible for lawful recording and the rights in content you store. Exports and recovery cards leave Vault’s protections. Do not rely on Vault as your only copy of irreplaceable material without understanding backup and recovery.

Share links can be used or forwarded by anyone who receives them while active. Choose recipients carefully and revoke unwanted links; we cannot recall copies already made. Invitations and gift links should also be kept private.

Widgets, live activities and watches can expose cached names, status and location on visible device surfaces. Watch/Wear functions vary by device and connection and may require a paired phone. Optional Bluetooth Tags are not standalone cellular GPS trackers. Personal Alarms sound locally and do not send app alerts. Android Fake Call simulates a call; it does not place one.

8. Plus subscriptions

The purchase screen must show the plan, period, total price, currency and included features before you commit. Store prices and taxes apply to the relevant country. Plus can add capacity, history, Vault/Travel Insights access and Bubble driving insights according to the current plan; it does not guarantee better safety outcomes. Planned crash alerts are not a current paid entitlement.

A recurring subscription renews automatically through the purchasing Apple or Google account unless you cancel under that store’s terms before renewal. Any offer/trial must state its duration, subsequent price and renewal conditions. Manage Apple subscriptions in your Apple account; manage an actual Google Play subscription in Play’s subscriptions settings. The Android app does not currently initiate Google Play checkout; it can show existing server entitlements and prices.

Cancellation generally stops future renewals and leaves access until the paid period ends, unless a refund or the store’s rules change that. Deleting your I’M SAFE account, leaving a Bubble or uninstalling does not cancel billing. A store subscription is not transferable merely by sharing an account password. Restore or refresh supported purchases using the app and purchasing-store account.

Request store-processed refunds through Apple or Google as appropriate. You may also contact us about a failure or statutory remedy. Store procedures are not the only remedy when the law makes us responsible. We will not use a blanket “no refunds” rule to exclude Australian Consumer Law or Indian consumer rights.

9. Gift Plus

Gift Plus is a separate one-time purchase where offered, not a recurring subscription. The current implementation gives the recipient 365 days of Plus on an eligible Bubble the recipient owns, starting when claimed. The private claim link lasts 14 days and may be regenerated if unclaimed. Link expiry is not stated to forfeit the purchased gift. The giver does not gain membership, location access or control over the recipient.

A validated refund/revocation can remove gift entitlement. It does not itself delete the Bubble or its accounts; losing Plus can shorten retained history under the Privacy Policy. That does not determine every refund dispute or remove mandatory consumer rights.

10. Website orders and consumer guarantees

Physical purchases also use the product description, accepted checkout terms and shipping/returns/warranty information. The seller, final currency, taxes, shipping and known import charges must be clear before payment. International physical supply currently focuses on bulk orders shipped from India; do not infer retail delivery availability from app availability. Order acceptance and any cancellation/refund must be communicated. We cannot retrospectively change an accepted bargain through a policy update.

A change-of-mind policy does not remove rights when goods or services are faulty, unsafe, misdescribed or otherwise fail legal guarantees. Published return windows and warranties are additional to mandatory rights.

Australia: Goods and services come with guarantees under the Australian Consumer Law that cannot be excluded. These include applicable acceptable-quality, description, due-care-and-skill, fitness and reasonable-time guarantees. The remedy depends on the failure and can include repair, replacement, refund, cancellation and compensation for reasonably foreseeable loss. A major failure may entitle you to reject goods or cancel services and obtain the applicable refund. We will not limit those rights to a store’s discretionary refund policy or a manufacturer’s warranty.

India: Applicable consumer and ecommerce protections remain available, including remedies for defective goods, deficient services and unfair practices.

11. Testing programmes, changes and suspension

Beta, TestFlight and Play testing builds may be incomplete, fail or change without a production release. Testing may generate feedback, platform crash/ANR reports and described diagnostics. Use controlled test information; do not rely on experimental features in an emergency. A counts-only crash trial does not alert contacts. Testing does not waive privacy rights or nonexcludable guarantees.

We may change the service for genuine technical, legal or safety reasons. For material adverse changes to a paid service, we will give reasonable advance notice where practical, explain options and provide cancellation/refund remedies where required. Urgent protective changes may take effect sooner with an explanation when safe. We will not use an unrestricted right to remove the substance of a paid service without an appropriate remedy.

We may proportionately suspend or terminate access for serious/repeated misuse, stalking, covert tracking, a legal requirement or a substantiated security/safety risk. Urgent restrictions may precede notice. Otherwise, we will ordinarily explain the reason and allow a reasonable opportunity to respond or correct a remediable breach. Contact info@imsafe.app to seek review. Suspension does not automatically forfeit paid amounts or extinguish privacy/consumer rights.

12. Leaving and deleting

You may stop using the service, leave a Bubble or request deletion through Settings → Account → Account actions → Delete account, or the public deletion route. We verify identity. An owned Bubble with another member’s active SOS can temporarily prevent deletion; support can help. Deleting an owned Bubble can affect its other members.

Account deletion removes core data and starts retrying provider cleanup, subject to the retention exceptions and current gaps disclosed in the Privacy Policy. It cannot recall other people’s exports. Local Vault deletion after successful account deletion differs from sign-out; export what you need lawfully before deletion and retain a safe recovery strategy. Billing cancellation is separate.

13. Liability and fair allocation of responsibility

Nothing excludes, restricts or modifies a right, remedy, guarantee or liability that cannot lawfully be excluded. This includes Australian Consumer Law guarantees and applicable Indian consumer rights. Nothing in these Terms limits liability for fraud, wilful misconduct, death/personal injury caused by our negligence, or breach of confidentiality/privacy obligations.

Subject to those protections, we do not promise uninterrupted or error-free service. For other claims, we are responsible for loss to the extent caused by our breach or failure to exercise required care, taking account of each party’s contribution and reasonable steps to avoid loss. We are not responsible for a failure solely caused by circumstances outside our reasonable control where we met our own duties. A third-party failure does not automatically excuse our own obligations.

For non-consumer business use only, indirect business losses such as lost profits or business opportunity are excluded to the extent lawfully and fairly permitted. There is no nominal-sum cap for a free consumer account and no blanket exclusion of foreseeable consumer loss.

14. Limited indemnity

To the extent lawfully enforceable, you reimburse reasonable third-party claim costs only to the extent directly caused by your intentional unlawful misuse of the service or knowing infringement of another person’s rights. This does not cover our negligence, breach, misconduct or contribution to the loss, ordinary good-faith use, or any nonexcludable consumer entitlement.

We must notify you promptly, take reasonable steps to limit the loss, let you participate in the defence and not agree to an admission or settlement imposing obligations on you without your reasonable consent.

15. Law, disputes and changes to these Terms

For Indian services contracted with the Indian entity, Indian law applies and competent courts in Chennai, Tamil Nadu have nonexclusive jurisdiction, subject to mandatory consumer forums and other applicable rights.

For Australian services contracted with the Australian entity, the laws of South Australia and applicable Commonwealth law apply. Competent South Australian courts have nonexclusive jurisdiction. You retain any mandatory right to bring a claim in another competent local court or tribunal, use a regulator or consumer body, or obtain urgent relief. International users retain mandatory protections in their place of residence where applicable.

You may contact info@imsafe.app to seek an informal resolution. This is not a condition preventing urgent relief, a regulatory complaint or a statutory claim. There is no compulsory foreign arbitration clause.

We will show an effective date and give reasonable notice of material changes. Fresh acceptance or consent will be obtained where required. Changes do not retrospectively remove accrued rights or authorise new data processing merely because you continue browsing. An invalid clause is separated only where lawful without changing the agreement’s essential fairness.

16. Contact

Support and privacy: support@imsafe.app. Grievances/escalations: info@imsafe.app. Postal entity details are in section 1.

17. Change log

### What changed on 8 October 2026

• Updated account eligibility to age 13 and over, clarified self-declared age bands and consent, and retained applicable parental-consent requirements.
• Updated India-only Ask for Help eligibility and explained minor-report handling, safe contact and limits on confidentiality and disclosure.
• The related Privacy Policy explains the 4.0.41 adult-only measurement changes.

### What changed on 26 September 2026

• Expanded feature-specific responsibilities and prohibited stalking, coercion and covert tracking.
• Clarified safety limits, India-only Help, Vault recovery and experimental crash features.
• Explained Plus renewal/cancellation, Gift Plus and account-deletion billing consequences.
• Preserved Australian Consumer Law guarantees and mandatory Indian remedies; clarified fair liability, indemnity, suspension and country-specific dispute terms.