Delete your I'M SAFE account

The quickest route is in the app itself: Settings → Account → Account actions → Delete account.

Follow the prompts and confirm. The app will tell you what is about to be removed before anything is deleted.

If you cannot open the app, or you have already removed it, email support@imsafe.app from the address on your I’M SAFE account and ask us to delete the account.

Please include:

• The email address or phone number the account uses.
• A clear statement that you want the account deleted, not just the app removed.
• Anything that helps us confirm the account is yours if you can no longer email from the account address.

We verify that the request comes from the account holder before anything is deleted. Our reply explains the completion and retention outcome that applies to your account, including anything we are required to keep.

Verification protects you: without it, someone else could ask us to delete your account and everything in it. If we cannot establish that a request comes from the account holder, we will not act on it.

An in-app deletion request immediately closes access to your account and deletes your application account and database records. A durable cleanup job then removes the associated data held with our providers.

The cleanup job deletes:

• Firebase sign-in identity for the account.
• Profile media.
• SOS audio and photo media, including stored object versions.
• Legacy stored media held from earlier app versions.
• Raw analytics records linked to you as an identified subject.
• Bubble data and Bubble Chat you authored.
• Ask for Help data.
• Account-linked Community saved items and content you authored.

If an external provider is temporarily unavailable, the cleanup job retries automatically until it succeeds. We do not promise that every external deletion happens instantly.

Server-side deletion removes the Bubble Chat messages and Community contributions you authored, except records we are legally required to retain. Copies already cached on another member's device may take a normal sync or refresh to disappear, and deleted content is no longer served after deletion.

Once server-side deletion succeeds, the signed-in account's local Vault is removed from that iPhone. Export anything you need to keep before you request deletion, and remember that exported copies leave Vault protection.

Content other people created is not deleted with your account.

Completion is normally prompt, and may take up to 30 days where needed. We keep information for longer only where it is legally required or necessary for security, fraud prevention, disputes, or establishing, exercising or defending legal rights.

Deidentified aggregate analytics that no longer identify you or link back to you may remain.

Retained records are limited to what the obligation requires and are not used to keep your account running.

Uninstalling the app or signing out is not account deletion, and deleting your account does not by itself cancel an Apple or Google subscription. Cancel a subscription in the store account that pays for it.

• Uninstalling the app leaves your account in place.
• Signing out leaves your account in place.
• Cancel an I'M SAFE Plus subscription in the Apple or Google account that pays for it. Cancelling a subscription does not delete your account either.

If you are unsure whether deletion is what you want, email support@imsafe.app and describe what you are trying to achieve. In many cases a smaller change, such as leaving a Bubble or turning off a feature, does the job.