Question 1

What is the difference between a Personal Alarm and an SOS Tag?

Accepted Answer

Personal Alarms are standalone devices that sound a loud local siren when activated - they do not need a phone, app or Bluetooth. SOS Tags are Bluetooth safety tags that pair with the I'M SAFE app on a compatible smartphone to trigger in-app actions.

Question 2

Which products work without a smartphone?

Accepted Answer

Personal Alarms work without a smartphone. They are standalone devices that produce a local siren when activated.

Question 3

Which products require the I'M SAFE app?

Accepted Answer

SOS Tags require the I'M SAFE app on a compatible smartphone with Bluetooth and the relevant permissions enabled.

Question 4

How do I compare the available products?

Accepted Answer

Use the product comparison page to see features side by side, or browse categories on the shop to view current options.

Question 5

Which option may suit shared or family use?

Accepted Answer

Bundles combine multiple devices in one purchase and can suit households or shared use. Review each bundle's contents on its product page before ordering.

Question 6

Do Personal Alarms need the app?

Accepted Answer

No. Personal Alarms are standalone devices and do not require the I'M SAFE app.

Question 7

Do they require Bluetooth or a smartphone?

Accepted Answer

No. Personal Alarms do not require Bluetooth or a smartphone. They operate on their own.

Question 8

Do Personal Alarms notify trusted contacts?

Accepted Answer

No. Personal Alarms produce a loud local siren to draw attention. They do not automatically notify trusted contacts.

Question 9

How do I activate the alarm?

Accepted Answer

Activation follows the instructions supplied with your specific product. Read the included product instructions and test the device on receipt.

Question 10

Which colour options are available?

Accepted Answer

Available colours are shown as live variants on each Personal Alarm product page. Availability may change over time.

Question 11

Do Personal Alarms contact emergency services?

Accepted Answer

No. Personal Alarms do not contact emergency services. In an emergency, always call your local emergency number directly.

Question 12

Do SOS Tags work without a smartphone?

Accepted Answer

No. SOS Tags require a compatible smartphone running the I'M SAFE app to function.

Question 13

Is Bluetooth required?

Accepted Answer

Yes. Bluetooth must be enabled on your smartphone for the SOS Tag to communicate with the app.

Question 14

Which app do I need?

Accepted Answer

The I'M SAFE app, available on iPhone and Android.

Question 15

Which permissions should be enabled?

Accepted Answer

Enable the permissions requested by the I'M SAFE app during setup, including Bluetooth. Follow the in-app prompts on your device.

Question 16

How do I pair and test the tag?

Accepted Answer

Install the I'M SAFE app, follow the in-app pairing flow, and test the tag before relying on it in day-to-day use.

Question 17

Do SOS Tags automatically contact emergency services?

Accepted Answer

No. SOS Tags do not automatically contact emergency services. In an emergency, always call your local emergency number directly.

Question 18

Is the app available on iPhone and Android?

Accepted Answer

Yes. The I'M SAFE app is available on both iPhone (App Store) and Android (Google Play).

Question 19

Can I use the app without an SOS Tag?

Accepted Answer

Yes. The I'M SAFE app can be used on its own for features that do not depend on a paired SOS Tag.

Question 20

What is Bubble?

Accepted Answer

Bubble is an in-app safety feature in the I'M SAFE app. See the app page for a description of what it does.

Question 21

What are Fake Call and Anonymous Recording?

Accepted Answer

Fake Call and Anonymous Recording are in-app tools in the I'M SAFE app. See the app page for details on how each works.

Question 22

Where can I download the app?

Accepted Answer

The I'M SAFE app is available on the Apple App Store and Google Play using the links below.

Question 23

What should I do if a feature is not working?

Accepted Answer

First, check that your app is updated to the latest version and that required permissions are granted. If the issue persists, contact support with your device model, operating system version, app version and a description of the problem.

Question 24

Where can I buy I'M SAFE products?

Accepted Answer

Products are purchased through the I'M SAFE website.

Question 25

Which payment methods are accepted?

Accepted Answer

Payment is handled through Shopify-hosted checkout. Available payment methods are shown to you at checkout.

Question 26

Is checkout secure?

Accepted Answer

Checkout is hosted by Shopify, which manages payment processing on its secure platform.

Question 27

Can I choose a colour?

Accepted Answer

Where a product is available in multiple colours, options appear as live variants on the product page and at checkout.

Question 28

How do I know whether a product is available?

Accepted Answer

Availability is shown on each product page and reflects live stock. If a variant is unavailable, it will be indicated on the product page.

Question 29

Can I change an order after payment?

Accepted Answer

Contact support as soon as possible if you need to change an order. Changes cannot always be guaranteed once an order has been placed.

Question 30

Where do you currently deliver?

Accepted Answer

We ship across India and internationally. Delivery availability for your address is confirmed at checkout.

Question 31

How long does dispatch take?

Accepted Answer

Orders inside India are dispatched within 3 working days. International orders are dispatched within 2 working weeks. Delivery time after dispatch depends on your courier and destination.

Question 32

How can I track my order?

Accepted Answer

Tracking details are shared by email once your order is dispatched. If you have not received tracking information, contact support with your order number.

Question 33

How much does shipping cost?

Accepted Answer

Shipping is a flat ₹99 per order inside India. International shipping charges are calculated at checkout based on the destination.

Question 34

Is cash on delivery available?

Accepted Answer

Full cash on delivery is not offered. A partial COD option is available on eligible orders inside India and will be shown at checkout when applicable.

Question 35

What should I do if my order is delayed?

Accepted Answer

Contact support with your order number and delivery address. We will look into the status of your shipment.

Question 36

Can I return a product?

Accepted Answer

Returns are accepted within 7 days of delivery for manufacturing defects only. Change of mind, wear-and-tear, accidental damage and misuse are not eligible.

Question 37

What if the product arrives damaged?

Accepted Answer

Contact support within 7 days of delivery with your order number and photographs of the damaged item and packaging so we can help.

Question 38

Is there a warranty?

Accepted Answer

Yes. Every I'M SAFE device is covered by a 1-year limited warranty against manufacturing defects only, from the date of delivery.

Question 39

How do I report a defect?

Accepted Answer

Email support with your order number, the product name, a description of the issue and any relevant photos or videos.

Question 40

Who pays return shipping?

Accepted Answer

For verified manufacturing defects reported within the return window we cover return shipping. Return-shipping arrangements are confirmed by support before you send anything back.

Question 41

Can organisations place bulk orders?

Accepted Answer

Yes. Colleges, schools, workplaces, NGOs, event organisers, community programmes and institutional buyers can submit a bulk-order enquiry.

Question 42

Is there a minimum quantity?

Accepted Answer

Minimum quantities are confirmed after we review your enquiry, based on the products and use case you describe.

Question 43

Are bulk prices shown online?

Accepted Answer

Bulk pricing is not published on the website. Pricing is shared after your enquiry is reviewed.

Question 44

Can we request product guidance?

Accepted Answer

Yes. Describe your use case in the bulk-order enquiry form and we will suggest suitable products.

Question 45

Can colours be selected for bulk orders?

Accepted Answer

Colour selection for bulk orders depends on the products chosen and current stock. Mention your preferences in your enquiry.

Question 46

How do I contact support?

Accepted Answer

Email support@imsafe.app or use the contact page. We will respond as soon as possible.

Question 47

What information should I include for device support?

Accepted Answer

Include your order number, the product name, a description of the issue and any photos or videos that help show the problem.

Question 48

What information should I include for app support?

Accepted Answer

Include your device model, operating system version, app version, the feature affected and steps to reproduce the issue.

Question 49

Does I'M SAFE offer WhatsApp support?

Accepted Answer

WhatsApp support is not listed at this time. Please use email or the contact page.

Question 50

What should I do before relying on an SOS Tag?

Accepted Answer

Install the I'M SAFE app, grant the required permissions, pair the tag and test the setup before relying on it in day-to-day use.

Question 51

Does any device guarantee protection?

Accepted Answer

No device or app can guarantee protection or replace emergency services. In an emergency, always call your local emergency number.

How can we help?

App and Bubble

SOS Tags

Personal Alarms

Orders and payment

Shipping and delivery

Returns, refunds and warranty

Troubleshooting

Choosing a product

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