Support for your I'M SAFE device.

Every I'M SAFE device is covered by a 1-year limited warranty from the date of delivery.

All I'M SAFE Personal Alarms and BLE SOS Tags purchased through the official I'M SAFE store are covered.

• Manufacturing defects present at the time of delivery.
• Component failures under normal, intended use during the warranty period.

• Accidental damage.
• Misuse or use outside of the product's intended purpose.
• Normal wear-and-tear.
• Unauthorised modification or attempted repair.
• Loss or theft.

Battery performance can vary with usage patterns and age. Genuine defects reported within the warranty period are assessed on a case-by-case basis; normal battery degradation is not covered.

Physical damage from drops or impact is not covered. Where a product carries an IP rating (for example Tag Pro at IP67), the rating describes lab-tested resistance under specific conditions - it does not mean all water damage is automatically covered.

Proof of purchase from the I'M SAFE store - usually your order number and the email address used at checkout - is required for any warranty claim.

• Your order number and the product name / variant.
• A clear description of the issue and when it started.
• Photos or a short video, when reasonably requested.
• For SOS Tags: phone model, OS version, app version, whether Bluetooth is on and whether required permissions are granted.

After you submit the details, the team reviews the information and shares the next steps for your specific device and issue. Please wait for our reply before shipping anything back - we may be able to resolve the issue without a return.

For verified warranty claims, return-shipping arrangements are confirmed by support before you send the item back. Shipping for issues that fall outside warranty coverage is the customer's responsibility.

To start a warranty claim, use the contact form with Warranty preselected, or email support@imsafe.app.