Know what to expect.

• Returns must be reported within 7 days of delivery.
• Only manufacturing defects are eligible - change of mind, wear-and-tear, accidental damage and misuse are not covered.

Report the issue within 7 days of delivery. Requests received after this window may not be eligible for a return, replacement or refund.

• Products damaged by accident, misuse or unauthorised modification.
• Products with normal wear-and-tear.
• Change of mind or ordering the wrong variant.

The device must be returned with all original accessories and packaging where possible. Please do not ship the item back before support has confirmed the next steps.

If you receive the wrong item, or the product arrives damaged or is discovered to be defective within the return window, contact support with your order number and clear photos of the item and packaging.

1. 01
   Contact support via the contact form within 7 days of delivery.
2. 02
   Share the required order and product information - order number, product name and variant, a short description of the issue, and photos or a short video when reasonably requested.
3. 03
   Follow the approved return instructions provided by support before shipping anything back.
4. 04
   Inspection and applicable resolution - once received, the item is inspected and the applicable resolution is confirmed with you.

Returned items are inspected against the reported issue before a resolution is approved. Not every request will automatically qualify - inspection outcomes are shared with you before any refund or replacement is issued.

Approved refunds are processed through the original payment method or as per the applicable app store rules. Bank or gateway timelines apply once the refund has been initiated.

For verified manufacturing defects reported within the return window, return-shipping arrangements are confirmed by support before you send anything back.

Hardware orders may be cancelled before dispatch only. Contact support as soon as possible if you need to cancel an order.

To report an issue or request a return, use the contact form or email support@imsafe.app. For full legal terms, see the Refund Policy.